Monday, December 22, 2014

ASK THE EBAY QUEEN: How do I deal with flaky eBay buyers?

By SUZIE EADS, Ask the eBay Queen | 1/30/2014

Dear eBay Queen: My dad has been clearing out a ton of his old boxes of baseball cards and other graded cards he’s been sitting on for a few years. Within two weeks of each other, he’s had brand new buyers (at least based on eBay ID history) win high-end items (a Gretzky PSA 9 RC, and a 48-pack box of late 1970s OPC hockey) and then not pay.

One of the winners claimed he was new to eBay and had PayPal issues that kept him from paying — except I checked his buying history and he bought some other high-end hockey cards the same day and later bought a different Gretzky RC. The unpaid case closed, which means no negative feedback could be posted. There’s no obvious ding to his ID either. 

The other winner hasn’t responded to any messages. His ID was created on Jan. 2, the day before he sniped the OPC box auction at $1,550.

Have you heard of anyone else having problems like this? How can I figure out if this is some competitor? Is there a way to link newly created IDs to old IDs? I’m pretty ticked I can’t leave negative feedback. — Able M., Kansas City, Kan.

Dear Able: Since 2006, buyers can’t be left negative feedback, so 100-percent positive buyer feedback is a useless metric to tell if your buyer is a good one or not. You can, however, report to eBay that you think a particular buyer is acting in bad faith. When you report a buyer, eBay then notates the buyers account and then they will monitor that account for any funny business. When you are reporting the buyer, I would ask the eBay representative if your new buyer is related to the ID you think has defrauded you in the past. If they can connect the accounts by relating them to an older account/credit card/IP address, and a pattern of abuse emerges, they’ll quite possibly reprimand the buyer.

One way to prevent this from happening again on your high-end cards is to use a “Buy-It-Now” with “Best Offer” format, rather than an auction format. Set the “Buy It Now” price a little over what the item should go for. When the offers start to come in, you might quickly accept a reasonable offer from a reputable eBay buyer. If you get a $1,500 offer from someone with 0 feedback, you might contact that person to get a feel for whether they’re a flaky or not.

Dear eBay Queen: Do you have any advice on how to deal with negative feedback on eBay?

I received a quite horrible negative feedback, and I don’t want it to affect my selling account. I’ve only been selling for a month or so, and I don’t know what to do. The feedback she left was this: “AWFUL. SELLER, BUYERS BEWARE. CON ARTIST, LEARNED FROM HER PARENTS”

She also sent this email to me: 

“Listen, lady! I told you that I’m not happy with the plates. You charged me way too much for these! I expect at least $50 back, or someone is going to get their first bad remark!”

I cannot believe she said that I was a con artist and so were my parents! Please tell me I can get this removed. — Delphia

Dear Delphia: Wow! She’s quite a piece of work! I am sure you can get this negative removed because your buyer threatened you with feedback. Simply contact eBay by going to “Customer Support” at the top left hand corner of your page. Click on “Contact eBay” go to the “Selling” and then “Leaving and Receiving feedback.” You’ll see to the right you can have eBay call you, or you can call them.

I’m sure this feedback will be removed.

Strange eBay item of the week: eBay item No. 380790052877. The fact that this window has proper documentation helped increase its value substantially. Look at this fantastic piece of art: “Bonhams Documented Tiffany Studios Floral Leaded Stained Glass Landing Window.” It sold for $44,000 at http://www.ebay.com/itm/BONHAMS-DOCUMENTED-TIFFANY-STUDIOS-FLORAL-LEADED-STAINED-GLASS-LANDING-WINDOW-/380790052877

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

comments powered by Disqus