Sunday, December 21, 2014

ASK THE EBAY QUEEN: How do I get my money back after bad eBay deal?

By SUZIE EADS, Ask the eBay Queen | 5/10/2013

Dear eBay Queen: This eBay seller has burned me on a couple of items and I’m not sure what to do about it. He had good feedback, so I thought this was going to be a great transaction. I realized all of the feedback he has is because he’s a buyer, and not a seller. I won two auctions, one for a console cover and the other was a power mirror.

The photo the seller used of the console cover was fuzzy, and I realized why when I got it. It had cigarette burns all over it and was spray painted black! The mirror had scratches all over the glass; I’m guessing from scraping ice off of it. I emailed the seller, and he has refused to make it right (see email below). It’s been three days, and his user ID no longer is valid. I’m sure he is selling his junk under another name. Is there any way to figure what his other id is?

After I won the auction, I asked about combined shipping, I did not receive a response, but got an eBay invoice allowing me to combine the shipping, so I did. The emails are copied below ...

“I received your payment for the power mirror and shift ind auctions, but I did not receive the shipping for the shift ind. I cannot combine shipping ... each piece of my auctions were packaged before I even put them on eBay and it would take me forever to find each piece that needed to be combined so I will need $6 more for shipping and I will send them out as soon as I get. I am still eating some of the shipping this way because of this.”

I went ahead and used PayPal to send the extra $6 to cover shipping. When the items came in the mail, they were shipped in the same box! I sent the following.

“I received the center console piece and mirror today, in the same box. Thought you couldn’t do this and so I paid extra money for individual shipping. The center console piece has cigarette burns and has been spray painted. Not at all what I expected to see from the description you had provided in your posting. I would like to return the center console piece as I cannot use the spray painted parts in my car.

“I can only hope the rear view mirror works and that the scratches in the glass you failed to mention don’t make it unusable.  How would you like to handle the return of the console piece?”

His response:

“I asked my sister to dig through the items I was selling and combine them, because I didn’t want to make a separate trip for nothing. I never noticed the spray-painted centerpiece or the scratches in the mirror. I never said anything of the condition of the items, just that it worked fine ... and they do.”

Already in boxes, eh? What special trip? Never noticed the spray paint or the scratches? Are you blind or just an idiot? He never responded to any of numerous requests to make the deal right. This guy is a real loser and should not be allowed to waste any more oxygen let alone sell anything on eBay. Do you have any idea how I am going to get my money back? — Wayne

Dear Wayne: This should be covered by PayPal’s Buyer Protection. I would immediately go in and open a case with this seller. Here’s what to do:

• Go to “My eBay” located at the top of left of the eBay home page.

• In the left column, you’ll see “purchase history.” Click on that

• Find the two items you are having a problem with. Click on the “More Actions” carrot and then click on “Resolve A Problem.”

• Follow the directions to open a claim.

Once the claim is open, the seller will be given some time to resolve the problem. If he does not respond, the claim will be found in your favor. He could request the items be sent back for a refund, and if this is the case, make sure you use a delivery confirmation when you send the item back.

Strange eBay item of the week: eBay item No. 230930632821. I knew old tin toys sold well. I just didn’t know they sold this well! Check out this “Ichiko Space Patrol X-5 in Original Box Tin Litho Battery Operated Near Mint.” It sold for $31,100 at

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

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