Saturday, October 25, 2014

ASK THE EBAY QUEEN: How many days should eBay buyers have to pay?

By SUZIE EADS, Ask the eBay Queen | 5/15/2013

Dear eBay Queen: After doing a little checking on how to reduce the time it takes for a buyer to pay, I turned my automatic Non Paying Bidder reminder to two days. This weekend, while under this new Non Paying Bidder setting, I buyer won one of my auctions. After two days, eBay started the Non Paying Bidder process. The buyer was unable to leave feedback and the notices went to him, stating he had 48 hours to pay. I received payment within an hour of the automated notification going out, and this email:

"What the heck is your problem buddy? Today I received an email stating that you have opened a case against me for this unpaid item. Firstly, I would like to tell you how disappointed I am with you as a seller!

"Shame on you for not contacting me first and also not trying to resolve the problem through email before opening up a case against me.

"In my opinion, you are running a very unprofessional eBay business and lack any communication skills. I feel that I am not in the wrong! I bid and bought this item just a couple of days ago, and you report me to eBay after two days for not paying? What is going on? What kind of person are you? I never knew this could happen!"

Now I feel like a bully. I also feel like the buyer might ding me with a neutral or negative for having such a short acceptable time for receiving payment. Do you think it’s wrong to set my policy to two days?

I’ve been selling for a few years, and 99 percent of the time, from my experience, if a buyer has not paid in 48 hours, he or she is not going to pay at all. If you say you expect payment in 24 hours, eBay should allow sellers to give buyers a strike when they don't do so. What other website allows you to buy something then not have to pay immediately? No other website does this -- hence the problem eBay has created. The company has trained its buyers to expect eight days to pay. So the buyers know this, and now it will take them time and pain to be trained. Do I have this wrong? -- Jeffery, Lake of the Ozarks

Dear Jeffery: Do you include some kind of wording in you listings that reflects your payment time requirement? If you don’t, you need to do that immediately! I understand why you want to be paid within two days, and I don’t believe you are bullying, but it might deter people from buying from you.

Perhaps you could send your angry buyer a short message and let him know this was your first time using the automated system and apologize. That might save your stars from being dinged and receiving a negative feedback.

Dear eBay Queen: I’ve been reading through your archives online and have been totally vexed by eBay’s Vero program. I'm not a lawyer, but it seems to me I should be able to resell any item I legally purchase; regardless of where it was purchased (thrift shop, neighbor, garage sale, Craigslist/eBay). How would a manufacturer have any control over second- or third-hand purchases? If I was a landlord, and a tenant bought an authentic Rolex watch or some expensive exercise equipment then skips out leaving these things behind, once I have jumped through the various hoops required by law, the abandoned belongings can be sold. There's no restriction that I know of on particular brand names. Or is there? -- NMM, Tulsa, Okla.

Dear NMM: I’m not a big fan of the VERO (Verified Rights Owner) program. I understand why it is needed, but truly believe that is abused by some of the program’s participants. If you are an eBay seller, you need to be aware of VERO. Many products aren't allowed to be resold. I have a friend that sells a lot of homeschool curriculum, and many companies put restrictions on their products. Rosetta Stone is one example. When you buy the box of Rosetta Stone materials, you also are buying customer support, so even if you've finished with the discs, if you sell it, you don't get the whole product.

For more information from someone who has fought the VeRO program, check out http://www.tabberone.com/Trademarks/VeroCommandments.shtml

Strange eBay item of the week: eBay item No. 380442252626. I don’t know a lot about coins, but it’s always interesting to look at them on eBay! Check out this "Marcus Antonius & Cleopatra Silver Denarius, 32 BC M Antony/Cleopatra Amazing." It sold for $45,000 at http://www.ebay.com/itm/Marcus-Antonius-Cleopatra-Silver-Denarius-32-BC-M-Antony-Cleopatra-Amazing-/380442252626?pt=LH_DefaultDomain_0&hash=item5894201552&nma=true&si=HSVqfpQhr%252BhfdJBzZj71rwiQwzs%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

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