Wednesday, October 22, 2014

ASK THE EBAY QUEEN: Why is this collector being such a jerk on eBay?

By SUZIE EADS, Ask the eBay Queen | 5/23/2014

Dear eBay Queen: Please help me through this problem I am having on eBay. It’s really my first one, and I kind of just want to cry by the incredibly insensitive message I just got. Can I report someone for being a jerk? Here is what the message said:

“Do u think people are dumb? This book has been ruined by the colored photos. The owner colored them, not the original artist. And the book looks like it barely survived re-entry into the atmosphere. Add in the fact you don’t disclose whether it is a first or second printing, and you, sir, are a huckster and a two-bit carney fraud. Shame on you, this is a $20 book at best. I get that it’s your listing and you can put what you want, but you have 0-percent chance of selling this book with its 5-times over-inflated price and obvious disingenous description. Karma’s a — well, you know what it is! May you get what you so richly deserve ... ”

I do want to clarify that in the listing, I stated that the original owner added an artistic touch, not the original artist. Did I seriously screw up? This is the exact description I put in the listing:

“This is the Original AD&D Deities and Demigods which features Cthulhu Mythos and Melnibonean Mythos. This is a very rare edition, and is artistically enhanced by original owner! (Original owner added an artistic touch to some of the drawings already in the book.) You will not find another one like this!!! Beautiful artistry and book is in good condition! Pages are great! The cover is worn from age, but still completely intact and readable! (Please see pictures for details) Get this Rare Edition before it is gone!”

I have a 100-percent money back guarantee within 14 days. I have pictures of some off the colored in spots as well as lots of other photos. I’m not a dishonest person so this message is making me feel terrible. I just don’t know what to do. — Amanda

Dear Amanda: I learned years ago that Dungeons and Dragons people are a different kind of collector, and perhaps collectible book people are the same. They have a certain way they grade the items they collect. I’ve tried to learn to grade books the way a collectible book person would, and found out it was not just how to grade the item, but sometimes really came down to a matter of opinion.

In a situation like this, I would email the following to your buyer:

“I am so sorry that this item is not what you thought it would be, I would be happy to refund your money once the item was sent back to me. I feel I described this item correctly, and while I do not collect this kind of thing, my photos and description clearly showed that the book had been colored in, and showed each of its condition issues.”

I don’t think it would hurt for you to contact customer support by phone to let them know the guy is being a jerk.

Dear eBay Queen: This is my first item I bought on eBay. I purchased what I thought was a perfect pair of sandals. When I received them, they were new in the box, but the Velcro was sewn on differently on each side. One side has the hooks up, and the other side has the loops up. I have opened a case and left a negative. What else can I do? How long does it take to get my money back? — Davina

Dear Davina: I realize you are a new buyer, and you are just learning how things go on eBay.

Typically when a person is unhappy, he or she first messages the seller, before a case or negative feedback is left or opened. Negative feedback is always the last resort on eBay. If you email a seller and they don’t want to help you, then you then open a case. If the case doesn’t come out to your liking, then leave negative feedback. This whole process could take weeks, not hours. You most likely will need to send the item back.

Strange eBay item of the week: eBay item No. 321406289917. I don’t know a whole lot about Dungeons and Dragons collectibles, but I did find this book that sold for quite a bit! “B3 Palace of the Silver Princess - Orange Variant – Extremely Rare!” It sold for $2,500  at http://www.ebay.com/itm/B3-Palace-of-the-Silver-Princess-Orange-Variant-Extremely-Rare-/321406289917

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

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