Tuesday, October 21, 2014

ASK THE EBAY QUEEN: Why is this cheap eBay item such a headache?

By SUZIE EADS, Ask the eBay Queen | 6/4/2014

Dear eBay Queen: Well, as they say, you can’t please them all, right? I kind of figured I’d get some crazy feedback when I started listing low auctions to clear out old stock. It was a “New with Tags” belt that I sold to the buyer for $4.99. He received the item, and sent me this message:

“I was debating about ordering this belt and I should have listened to my doubt! Everything including the size seems alright, except the most important part, which is the belt buckle. At my age, I probably have had nearly 30-40 belt buckles, but this is probably the cheapest, noisiest, and no personality to it as a man. I wanted to let you know that I’ll give you a (5) for quickest response time, reasonable pricing but for accuracy of description a (3). The feedback I leave will read “Flimsy belt buckle!” I just wanted to make you aware of this.”

Do you think I should respond? What kind of person writes this about a $4.99 belt? I’m shaking my head. — KodakGirl

Dear Kodak: Sometimes the buyers who purchase the least expensive items complain the most. If this were my transaction, I would message the buyer back and offer my apology that the item is not what he was expecting. I would probably offer him a refund if he wanted to send the item back.

Sometimes it’s difficult to make people happy. 

Dear eBay Queen: If you sell something and charge shipping (say $6), and then a couple of hours later the buyer buys something else, then that’s another $6 shipping fee. The payment came in as two separate PayPal transactions as they were purchased on separate days, with what looked like no intentions to buy something else. What do I do? Should I ship it together? If I do ship together, do you reimburse some of the shipping charges? Also, how do I combine two or more orders for shipping one box? — Howard

Dear Howard: I would contact the buyer immediately and let them know you will be shipping these together and that they should be looking for a refund for part of the shipping to their PayPal account. If I paid $12 for shipping, my two items came in one package, and I did not receive a partial shipping refund, I would be pretty unhappy. I would most likely give 1 star DSR’s on both items, as it was over twice the actual cost. It’s just good business to keep customers happy. 

Here’s how to combine shipping to make one tracking number for two items in one package:

• Go to My eBay > Selling > Sold (or Awaiting Shipping). 

• Check the boxes for the two or more sales going to the same buyer.

• Select “Sold Items to Combine,”

• From the Shipping Action drop down box at the top of the section, select “Print Shipping Labels or Invoices,”

• Click the “Shipping Actions” button.

• On the next page, select the option for “US Postage Service or UPS shipping label” (under “Purchase and print shipping labels”).

• Select “US Postal Service or UPS shipping label”

Whenever you select two or more sales for printing, you are automatically directed into Bulk Shipping. If there are orders that are for the same buyer, you will see an alert on the first page of the Bulk Shipping section stating: “You have some orders from the same buyer that can be combined.”

• Click the link for “Show order to combine.”

In the “Combine shipments” overlay window, check the boxes for each of the items going to the same buyer (if they aren’t already checked).

• Click “Combine Shipments”

• Click “Close” in the overlay window.

You are now back on the “Bulk Shipping” main page showing the two or more shipments combined into one order to ship. Select a shipping service and provide the weight of the parcel containing the two or more sales.

• Enter a service and weight for the single parcel

The two or more orders will now show as combined in your My eBay > Selling > Sold view with one tracking number. 

Strange eBay item of the week: Item no. 321363823134. This is a far cry from a $4.99 belt. “Authentic Hermes H Belt Black Leather No. 75.” It sold for $4757.35 at http://www.ebay.com/itm/Authentic-HERMES-H-belt-Black-Leather-75-/321363823134

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

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