Friday, October 24, 2014

ASK THE EBAY QUEEN: ‘Damaged by Beer’ was just the beginning

By SUZIE EADS, Ask the eBay Queen | 6/6/2014

Dear eBay Queen: I bought a computer on eBay a week ago or so. The description said it was a new computer, only owned for two weeks. I received it, plugged it in, and 15 minutes after I started it, the cursor locked up and wouldn’t move. I turned it off and back on — 5 minutes later, same thing ... so, I started to pack it back up, and found the software with extra paperwork. On the back was a note someone had been doodling and it read: “Damaged due to Beer.” I contacted the seller — he said yes, this was true, but the motherboard was replaced so, it’s as if it’s new. I don’t not want a previously damaged computer, therefore, I returned it. The seller was so hateful during the entire process, refusing to refund shipping, and just being downright rude. I did leave negative feedback because it was a terrible transaction, and it feels like I was lied to. To make matters worse, this guy is still stalking me with messages, and he has 100 feedback. I just noticed he has bought one of my items, and sent the message below. I am certain he plans to return the feedback. 

“Listen lady, I doubt that you are won. You  might notice I just bought an item from you. Smart people block people like me when they give them a negative feedback and install a virus on their computer then return it. You no what I’m goning to do now. Send me my stuff and be prepared to be wowed.”

What should I do? I really wasn’t even going to leave any feedback but he just kept on messaging me saying I must have installed a virus? I think he’s certifiable! Help? — JTJ

Dear JTJ: Has he paid for the item yet? If he hasn’t, has more than a week gone by? If so, I would open a “Non Paying Bidder” against him. If he has paid, I would refund his payment and open a case (http://pages.ebay.com/help/sell/cancel-transaction-process.html). For the reason, I would select other, and then in the messages box state that the buyer purchased this item in retaliation because of the negative feedback you left him and reference that eBay number.

In a transaction like this, you should contact eBay immediately, since he is threatening feedback and potentially causing a site disruption.  Based upon the messages this man has sent I think eBay has enough evidence to show that he is not a good trading partner. 

I’m so sorry this transaction turned out as bad as it did. I know that since you are a seller too, you realize that most transaction are good, with honest people.

Dear eBay Queen: I need a bit of advice. A woman bid and won 10 items from me and inquired about a shipping discount. I responded that I would be happy to give her a discount with such a large purchase. She then sent me a message about all of her financial woes and not being able to buy things for her beloved grand babies and asked for a bigger discount. I responded that my prices already were very low and I had discounted shipping substantially. She sent another message asking if I could wait another week to be paid because she was having surgery because of an injury that has now robbed her of her income. What?

Her items total up to be $189.54. The shipping weight is 8 pounds, going from 66067 to 59801, and shipping cost is 20.81. That is the exact cost, no handling. What do you think I should do? I don’t want to receive 10 defects/negative feedback because she’s unhappy, but I don’t want to be taken advantage of either. — Marcy

Dear Marcy: I would email your buyer and let her know you are charging her exact shipping from your zip to hers. I most likely would include the link to the USPS web pages that shows what the shipping cost is. I also would add that you hope she feels better soon. Who knows what one person goes through from day to day, right?

How do you feel about waiting another week? If it doesn’t bother you to wait, I would go ahead and extend her the courtesy. If you do not want to, I would let her know once it has been past the seven days, and file non-paying bidder alerts on each item.

Strange eBay item of the week: Item No. 251489254166. I have a friend who loves garden gnomes. I found this unique gnome when searching on eBay. “RARE Antique Shop Window Advertising Electric Automaton Bronze Gnome Dwarf 1930.” It sold for $5,299 at http://www.ebay.com/itm/Rare-Antique-Shop-Window-Advertising-Electric-Automaton-Bronze-Gnome-Dwarf-1930s-/251489254166

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

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