ASK THE EBAY QUEEN: Is eBay lie between buyer and God?
By SUZIE EADS, Ask the eBay Queen | 6/19/2014
Dear eBay Queen: Here is how I handled my latest return. I’m pretty upset about it, but I think I did the right thing, especially when it’s clear someone lied to me.
I sold a pristine, still stiff, denim, Disney Tinkerbelle jacket. Two weeks later, I got a return notice through eBay. The buyer sent it back and said it was no longer pristine and stiff. She had washed and dried it. The Tinkerbelle appliqué now is misshapen, it reeks of fabric softener and it is slightly faded. The buyer has more than 200 positives. I don’t think I should fight it, because I know I will lose. I refunded her payment and then blocked her. The reason for the return was that it didn’t fit. From now on, anyone who returns will be blocked. She either switched jackets or she washed and ruined the one I sold.
I know many people who sell on eBay feel like I should fight it, but I think I will make up for that tenfold on other things. It just cracks me up that buyers think we are so stoopid (misspelled on purpose). The more I look at this jacket, the more convinced I am that she pulled a switcheroo. That is between her and God. I will donate it back to the place I bought it and take the tax credit. I still win.
I see so many sellers stressing out over returns. People lie and steal, and they will continue to do so. I was wondering what you thought of my plan? I was thinking what I did would fall in line with what you would do. — Lisette
Dear Lisette: I think in this situation, you did the right thing. The only thing I would have done differently is I would have contacted eBay. It is important to report buyers who abuse the system, and I think your buyer is doing that. I’m not sure what your return policy states, but you need to make sure you include something in there that says you do not accept returns that have been washed, altered, or had the tags removed.
Dear eBay Queen: I sold a puzzle in May, and have left and received feedback. Today I received an email stating: “I finished making the puzzle tonight and you should have told me there was a piece missing. If I knew that, I wouldn’t have bought it! You need to refund my money ASAP, or I will change my feedback to negative! What kind of person sells puzzles like this to an old lady? I’ll tell you what kind — a thief! I don’t know how you sleep at night!”
I promise you, I counted each piece of that puzzle and all the pieces were there. I suppose I could have made a mistake. I guess I must have miscounted. Should I reimburse or just say I am sorry? Can she change the feedback she already left? I want a happy customer that will return to my store. What do you think I should do? Thanks so much. — WBT
Dear WBT: Your buyer cannot give you a positive feedback and then change it to negative. She must be confused; she could switch a negative to a positive when it is initiated through eBay.
I’ve only sold a couple puzzles, but they’ve all been sealed in the box. I’m afraid I could make a mistake when counting too. I read somewhere that some 1,000-piece puzzles don’t always have exactly 1,000 pieces, so unless you assemble it, you never know if it’s all there.
Strange eBay item of the week: Item No. 131192203480. Antique clockwork toys are highly collectible. When listing this item, a seller also included a video showing the toy in action. I think it was a great selling tool! “1880’s Roullett Decamps Kitten or Cat in Pot Automaton Antique Clockwork Toy.” It sold for $1,695 at http://www.ebay.com/itm/1880-039-s-ROULLET-amp-DECAMPS-KITTEN-or-CAT-IN-POT-AUTOMATON-ANTIQUE-CLOCKWORK-TOY-/131192203480
Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen