Thursday, April 17, 2014

ASK THE EBAY QUEEN: How do I handle dishonest, abusive eBay buyer?

By SUZIE EADS, Ask the eBay Queen | 12/20/2013

Dear eBay Queen: I just received this return from a buyer who says the shirt isn’t as described. I opened the package and there are four cuts in the bosom that I am positive were not there when I sent it (she never said through the automated return what the problem was). It looks like she cut the shirt opening the package. Do you have any advice on how to proceed? I think the sale was $10, so it isn’t the money. It’s more that there’s an open case against me for something I didn’t do. Plus, I don’t need this chick hitting my feedback for her mistake.

I talked to my friend, and she ships her items “bag in bag.” I’m not sure that bags are much safer. I recently received a box of vintage dresses from an eBay seller. The dresses had been stuffed in the box pretty tight with no protection. My husband didn’t know what was in the box and opened it with a pocket knife like he does all boxes. He cut one of the dresses (my favorite). I told the seller but didn’t ask her for anything and she didn’t offer. Because of this, I send things in bags. Not to say they can’t cut through it, because common sense is not always the cake of the day, but it can’t hurt. — Deena

Dear Deena: In this situation, I would send an email to your buyer, letting her know how the item arrived. I would wait for her response, and then contact eBay to report the buyer for abusing returns (eBay may reimburse you the refund) at http://pages.ebay.com/help/policies/buyer-protection.html#eligibility

Dear eBay Queen: I bought a Coach bag from a seller in Ohio on Oct. 22. It arrived about a week later. The listing said the bag was in “excellent” condition with only a couple of minor scuffs on the corner. When the bag arrived, it had brown stains on the fabric and several white marks on the black leather. The seller agreed to refund my money if I sent the bag back to him. I mailed it USPS Priority Mail 2 day. The tracking number shows it was delivered to the seller’s address at 3:34 p.m. Nov. 12. I waited 10 days after that to receive my refund, but it didn’t arrive. When I contacted the seller, he said he didn’t receive the bag. He said packages typically are left by his back door, and he didn’t have any packages that day. He said he contacted his post office, but they don’t know what happened to it. Meanwhile, I am out the $81 I paid for the bag. The seller will not refund the money because he says he didn’t receive the returned bag. I opened an eBay case, but it said it is not covered by the eBay guarantee because it is past the 30-day deadline. We didn’t know the bag was missing until 30 days after the time I paid for it. Is there anything I can do to get my refund? Thank you for your help! — Valerie

Dear Valerie: That totally stinks! I believe you have a couple of options:

1. Contact PayPal and file a claim with the company. It has a 60-day policy. Make sure you tell PayPal that you already sent the item back, and it shows delivered. Check out https://www.paypal.com/webapps/helpcenter/article/?articleID=94023&m=SRE 

2. Call eBay customer support and explain to them what happened. Someone you talk to might have a sympathetic ear.

3. Did you insure the item? If so, I would file for insurance on the loss.

If this happens again, email your seller immediately regarding any issues, and then open a case for item “not as described.” Make sure you always add tracking and insurance to an item you are returning. I hope PayPal helps you with a solution to this.

Strange eBay item of the week: eBay item No. 181216412303. Occasionally, I’ll come across a few of these in boxes of vintage Christmas ornaments and décor. Checking to see if they work and selling them might be beneficial! “Vintage Large Lot of 21 Working Bubble Lights Plus Parts.” It sold for $636.11 at http://www.ebay.com/itm/Vintage-Large-Lot-of-21-Working-Bubble-Lights-Plus-Parts-/181216412303

Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen

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